Frequently Asked Questions -Dewael Biotech


The questions which you would like to ask might be answered below. Thanks.

Please read and accept the terms and conditions below before ordering.


Q1 – How long does it takes to get back a response from you?

You should receive a response in few hours.


Q2 – How do I make an order?

Step 1

Please let me know the items you are favorable, quantities, and the destination country.

Step 2

You confirm all details, and offer us purchasing order.

Step 3

We send the detail price of our product and offer the suitable shipping method for reference.

Step 4

You confirm the order and pay money 100% in advance and send us the detailed contacting information, including contacting person/company, address, mobile number,ZIP code and your special requirements.

Step 5

Parcel would be arranged within 12 hours upon receipt of your payment . Photos would be offered to tell apart the products.


Q3 – How to track my order?

After I ship your order and have the tracking number, you will receive an email notification. All tracking numbers I provide can be tracked at Or you can ask me for helping you track it too.


Q4 – How long does the whole process take, from making an order till receiving the package?

The package will be prepared within 1 working day after payment received and be sent out within 72 hours.

The delivery time depends on the shipping situation and customs. The shipping time will not more than 15 working days at most.


Q5 – How about the shipping cost?

The shipping cost is for the whole order. No matter how many different items and quantity in one orders. The shipping cost will be charged only once.


Q6 – Is there a minimum order?

For raw powder: MOQ is 10g
For peptide vial: MOQ is 10 vials


Q7 –What payment do you accept?

We accept Bank Transfer(T/T ), Western Union, Moneygram, Bitcoin.

The Bitboin is a little special for us, our Bitcoin account is always changing, once I gave you the account number, please pay for it at once.

For clients who used to pay via PayPal , we are so sorry for the inconvenience. We don’t have paypal account.


Q8 – Do you ship to PO boxes parcel lockers?

YES, we could ship to PO boxes parcel lockers!


Q9 – What is your packing method?

We have a professional team to customize packages and exprienced forwarder to arrange stealth shipping. No related pharmaceutial names are used in our shipments. Packaging types and are changed constantly to achieve max delivery success.Parcel can be packed if you have own ideal way.


Q10 – Is signature required when parcel arrived ?

Yes, signature is required because we are shipping via registered mail. But you don’t need to worry on this point, whenyou are signing a package this means it passed the customs,so we assure you it is safe.


Q11 – Do you have reshipping policy if my parcel get seized ?

Yes,we do have reshipping policy.Due to the customs are different from countries to countries, regions to regions, some are smooth while some are tough, the reshipment policies will be different from orders to orders with different quantities and different from countries to countries. We’re trying our best to increase the success rate with our best shipping and packing methods since the tough customs. All orders will be reshipped if seized unfortunately 100%. But it may not be in one time, we might need you to cover part of the costs according to order size or reship with new orders placed. And we are able to reship once with free charges. If you are in the business for a few year, I’m sure that you can understand what we are saying. We do not reship for orders to Australia, Brazil, Canada. If you choose not to reship or the resent package failed to go through again, no refund will be made.Please accept our apologies. Final interpretation is owned by You need to agree the above policy before taking any actions.


Q12 – Is signature required when parcel arrived ?

Yes dear, signature is required because we are shipping via registered mail. But you don’t need to worry on this point, whenyou are signing a package this means it passed the customs,so we assure you it is safe.